term any policy

prime concern collects only the minimum personal data needed to respond to you. We do not sell your data.

1. Who We Are

Real Concern ("we", "us", "our") operates www.primeconcern.store and is the data controller for personal data collected through this website and by telephone.

Detail Information
Business Name prime concern
Owner Laiba
Registration No. 098866543
Registered Address 679 Manchester Road Huddersfield HD7 5QS
ICO Registration No. 99845655
Email info@primeconcern.store
Phone 0330 520 2932

2. Data We Collect

Category Examples How Collected
Contact Data Name, email, phone number When you email, call or use a form
Enquiry Data Your requirements, questions, current plan details During conversations with us
Technical Data IP address, browser type, pages visited, time on site Automatically via cookies and server logs
Communications Emails sent to us, notes from calls When you contact us

We do not collect sensitive personal data or payment card details.

3. How We Use Your Data

  • To respond to your enquiries and provide our service.

  • To improve our website through analytics.

  • To meet legal obligations.

  • To handle complaints and disputes.

  • To send service-related messages (marketing only if you opt in).

We do not sell your data, use it for automated decision-making or profiling, or send unsolicited marketing.

4. Legal Basis (UK GDPR)

Purpose Legal Basis
Responding to enquiries Legitimate interests (Art. 6(1)(f))
Providing our service Contract / Legitimate interests
Website analytics Consent / Legitimate interests
Legal compliance Legal obligation (Art. 6(1)(c))
Marketing Consent (Art. 6(1)(a)), opt-in only

5. Cookies

Type Purpose Duration
Essential Needed for the site to work Session
Analytics Understand visitor behaviour (e.g. Google Analytics) Up to 2 years
Preference Remember your cookie choices 12 months

You can control or disable cookies in your browser settings at any time.

6. Third Parties

We may share data with IT and hosting providers under data processing agreements, analytics providers where appropriate, and legal or regulatory bodies where required by law. We do not sell or rent your personal data. Any transfer outside the UK will have appropriate safeguards where required.

7. Data Retention

Data Type Retention
General enquiries 2 years from last contact
Complaint records 6 years
Website analytics Up to 26 months
Server logs Up to 12 months

8. Your Rights

You have the right to access, rectify, erase, restrict and port your data, object to certain uses of your data, withdraw consent at any time, and complain to the Information Commissioner's Office (ICO).

Email info@primeconcern.store to exercise your rights. We will respond within the applicable legal timeframe.

9. Security

We use appropriate security measures, which may include SSL/TLS encryption, access controls, security reviews and agreements with data processors. Where legally required, we will report personal data breaches to the ICO within 72 hours of becoming aware of them and notify affected individuals without undue delay where required.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect children's data. If you believe we have collected such data, please contact infoprimeconcern.store

11. Changes to This Policy

We may update this policy from time to time. The "Last updated" date will change accordingly. We will communicate material changes where required by law.

12. Contact Us

Detail Information
Business Name prime concern
Owner Laiba
Email info@primeconcern.store
Phone 0330 520 2932 (Mon–Fri, 9am–5pm)
Post 679 Manchester Road Huddersfield HD7 5QS
ICO Complaints https://ico.org.uk/make-a-complaint/

You may complain to the ICO at any time, but we would appreciate the chance to resolve your concern first.

© 2026 Real Concern. All rights reserved.

Registration No. 99845655 · ICO Registration No. 098866543